Our Junk Removal Process — Step by Step
We've built our process around making junk removal as straightforward and hassle-free as possible for Philadelphia homeowners and businesses. From your first call to the last item loaded on the truck, here's exactly what to expect when you hire Harrowgate Junk Removal.
Step 1: Contact Us
Getting started is easy. Call us at (267) 308-5311 or fill out the online request form on our contact page. When you call, you'll talk to a real person — usually Tommy himself. We'll ask you a few basic questions about what needs to be removed, where you're located, and when you'd like us to come. This usually takes less than five minutes. If you'd rather do it online, fill out the form and we'll get back to you promptly — typically within a few hours during business hours.
Step 2: Schedule an Appointment
We work Monday through Friday from 6:00 am to 10:00 pm and Saturday through Sunday from 8:00 am to 9:30 pm. We'll schedule a time that works for you. Same-day and next-day appointments are available depending on our current schedule — if you need something removed quickly, ask and we'll do our best to accommodate. We'll give you an arrival window, and we make a genuine effort to show up on time. If anything changes on our end, we'll call ahead.
Step 3: On-Site Estimate
When the crew arrives, they'll take a look at what needs to go. Our pricing is based on the volume of junk — how much space it takes up in the truck. Before we start loading anything, we give you a firm upfront price. There's no obligation at this point. If the price works for you, we get started immediately. If not, there's no charge for the visit. We don't do hidden fees or surprise charges after the fact. The price you agree to is the price you pay.
Step 4: We Load Everything
Once you've approved the estimate, the crew gets to work. You don't have to move a single thing. We do all the carrying, loading, and hauling — from wherever the items are in your home, garage, yard, or building. Most residential jobs take between 30 minutes and a couple of hours depending on the volume of material. Larger property cleanouts may take longer, and we'll give you a realistic time estimate upfront. Our crew treats your property with respect throughout the process.
Step 5: Payment
We accept payment when the job is complete. We accept cash and major credit cards. There are no deposits required for standard residential junk removal jobs. For larger commercial cleanouts or multi-day jobs, we may discuss payment arrangements in advance, but this is worked out clearly before any work begins. There are never any surprise fees tacked on after the work is done.
Step 6: Responsible Disposal
After we leave your property, we sort through what we've collected and make every effort to divert items from the landfill. Furniture and household goods in good condition are donated to local Philadelphia-area organizations. Electronics are handled through appropriate recycling channels. Metals are taken to recycling facilities. What's left goes to an approved transfer station or disposal facility. We don't just dump everything — we take disposal seriously as part of doing the job right.
Straightforward, Volume-Based Pricing
Junk removal pricing at Harrowgate is based on how much space your items take up in our truck — not by the hour or by the item. This means you pay for what you actually have removed, and the price is clear before any work starts.
Several factors can affect the final price:
- Volume of junk: The primary factor. The more truck space your items occupy, the higher the cost.
- Weight of materials: Heavy materials like concrete, brick, or large quantities of dirt may carry additional fees.
- Accessibility: Items that are difficult to reach — such as in a crawl space, on an upper floor without elevator access, or at the back of a packed garage — may affect the estimate.
- Special disposal requirements: Certain items like appliances with freon or electronics require special handling and may carry a small surcharge.
We will always tell you the price before we start loading. If the actual volume turns out to be less than estimated, we adjust the price down. We don't charge more than what was agreed to.
No Obligation on the Estimate
If the price isn't right for you, there's no charge for the visit. We never pressure customers to commit. Call (267) 308-5311 or request an estimate online — it's completely free.
How quickly can you come?
We often have same-day or next-day availability, especially for smaller jobs. Call us at (267) 308-5311 and we'll let you know what's available.
Do I need to be present for the job?
For most jobs, yes — we need someone to approve the estimate before we start. For regular customers or prearranged cleanouts, we can work out access arrangements in advance.
What happens to my old furniture or appliances?
We sort through everything we collect. Usable furniture and household goods are donated to local organizations when possible. Metals go to recyclers. Electronics are handled through proper e-waste channels.
How long does a typical job take?
A single-item pickup or small load might take 30–45 minutes. A garage or basement cleanout typically runs 1–3 hours. Full property cleanouts may take most of a day.
Are you licensed and insured?
Yes. Harrowgate Junk Removal is fully licensed and insured for residential and commercial junk removal work throughout Philadelphia and surrounding areas.
Ready to Get Started?
Call Harrowgate Junk Removal at (267) 308-5311 or fill out our online request form. We serve Philadelphia and surrounding communities 7 days a week.
Request a Free Estimate